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Customer Care - Shipping
Shipping questions before ordering? Check here first!
Track your package at the bottom of this page.
|Q||How do I calculate the amount for shipping?|
|A||Simply add the item(s) you want to our secure shopping cart. Add your shipping zip code and recalculate. Our shopping cart will access USPS to determine shipping charges.|
|Q||What are my shipping options?|
International Shipping and Returns Information: Int'l Shipping and Return Info
|Q||What if there is a shipping problem or I need to return an item?|
|A||You can find more information on our customer service page: Customer Service|
|Q||How long does each shipping option take for delivery?|
For any package that needs to be shipped out on the same day or the next day, please email us. We will accomodate you whenever possible.
Any order placed after 5:00 PM Pacific Standard Time will not be able to be processed until the following day at the earliest.
Ship times are based on estimated time in transit after USPS has received or picked up the package from our store. We pack and label the box; the shipping company picks it up directly from our store. We process orders as quickly as possible, but again please call us if you need your package shipped immediately.
Shipping Options and Time in TransitIf you are unsure of which delivery option to select, please call us for help.
•Occasionally we offer free shipping specials and/or flat-rate shipping. If either of these methods are chosen, we reserve the right to select the most economical shipping method, regardless of anything indicated or selected in the shopping cart.
•U.S.P.S. Priority Mail® - Not guaranteed delivery time usually 2-5 days after pickup. This is an inexpensive option, and it usually arrives in 2-5 days, however, the USPS does not guarantee a ship time. If you need a guaranteed ship time, please use UPS. USPS usually has delays during major holidays.
• USPS Express Mail - Express Mail® items offer a guaranteed delivery time and is overnight to most domestic locations. Orders must be received early in the day for shipping out on the same day via USPS Express. Some locations are guaranteed by the end of the second day, depending on the destination location. Please note, www.everafterstore.com is not open on the weekend, so any Express order will ship out on a Monday.
|Q||Do you refund shipping charges?|
|A||We are a small charming store and unable to afford free shipping options. However, we offer personal service and attention and make every attempt to keep our prices down. Ever After does not refund shipping charges and is not responsible for shipping charges on returned items.|
|Q||May I ship to more than one address?|
|A||Yes, you may ship to multiple recipients, but please check out separately for each unique shipping address.|
|Q||Will I receive a shipping confirmation and tracking number?|
If you provide an email address in the shopping cart, you will receive an email when your order has shipped with a tracking number. Tracking services provide detailed information. You can track your package below (gold box) or you can go directly to the USPS.com or UPS.com website to track your package.
The USPS tracking service for USPS Priority mail may indicate the package has been labeled, but does not indicate the package has been picked up, however, we have daily USPS mail pickup from our store. We do not hold packages. They leave our store daily.
|Q||I need my item shipped today! Is it possible?|
|A||If we can, we will! We do not ship on the weekends. If you need an order shipped the same day, please place the order early in the day and send an email. If you send an email, please make sure that you receive an immediate response.|
When your package has shipped, you will receive an email from our shopping cart with a tracking number. You may track or confirm delivery of your package here or USPS.com website.
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